Network Operations Center and Customer Help Desk

Our centralized NOC and help desk provide your company with three key benefits that will ensure that you get the top-quality support that you expect from Solaris Intelligence.

Dedicated Resources
Faster Resolution
Improved Quality Control

24/7 availability, 365 days a year

Problems with technology can arise anywhere at any time. When one of your IT users has a question or needs help with a program or IT device, they’ll have immediate access to technical support regardless of whether it’s day or night. Solaris Intelligence IT Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. When  users call our help desk, they can be sure to have their needs understood and addressed promptly. We’re able to do this because our help desk is staffed in the United States by Solaris Intelligence engineers who are held to the same standards as our engineers visiting your business site.